When submitting a support request, provide a detailed description of the problem that you are experiencing:

  • System configuration details: OS (+ version), hardware details such as memory size, graphics card (or processor), any desktop customization applications.
  • Take screenshots of what you see when the problem occurs.
  • Describe the steps you take that cause the problem to happen.
    If possible, attach your drawing files and other information that could be relevant to the issue.